There are two options on the Add Event screen: Email Notification and Reminder. If the box is checked next to ‘Email Notification’, an email detailing the event will be sent to the ‘Assigned To’ user. That user will also receive an email if the event is modified or if the event is reassigned to another user. 

If the box is checked next to ‘Reminder’, the ‘Assigned To’ user will receive an email to remind him/her of the upcoming event. The default reminder time is ‘2 hours’ which means that if an event is scheduled for 3pm, then the ‘Assigned To’ user will receive a reminder email at 1pm (i.e. 2 hours before the event Start Time).

Out of Office events allow you to enter scheduled vacations, meetings, etc. on our calendar. As a result, you will be considered unavailable for automatic issue assignments for the duration of the event.

Out of Office events display on calendar views so that it is easy to determine who is unavailable with a quick glance. In addition, the word “unavailable” and dates unavailable will display next to your name on user lists when an issue is being assigned or next actioned. These actions will be allowed however. The text is informational so that it is apparent that you are not available at this time.

When creating an Out of Office event, you may choose to route predefined assignments (auto-assignments, quick pick assignments and recurring issue assignments) to another user or group. Email notifications may be routed to another user or group as well. Re-routing of assignments and Email notifications will automatically stop when the event time has expired.